Privacy Policy

This Privacy Policy explains how Lost Pet collects, uses, stores, shares, and deletes user data in connection with the Lost Pet mobile application and the websites available at lost-pet.online and lost-pet.net.

If you do not agree with this Privacy Policy, please do not use the application or website.

1. App and developer

App name: Lost Pet.

Developer contact: help@lost-pet.net.

2. Data we collect

We may collect the following types of data when you use Lost Pet:

• Account data, such as your name, email address, phone number, profile information, and authentication data.
• Content you provide, such as pet listings, descriptions, photos, comments, and other information you submit in the app.
• Location data that you choose to provide, such as the location of a lost, found, or listed pet, or the area used to show relevant listings.
• Device and technical data, such as device identifiers, IP address, operating system, app version, logs, diagnostics, and crash information.
• Push notification data, such as push tokens, when you allow notifications.

3. How we use data

We use data to:

• Create and manage user accounts.
• Publish and display lost, found, and adoptable pet listings.
• Show listings that are relevant to a selected location or area.
• Allow users to contact each other about listings.
• Send service notifications and push notifications when enabled.
• Maintain, protect, debug, and improve the application and website.
• Prevent abuse, fraud, spam, and other harmful activity.
• Comply with legal obligations.

4. Sharing of data

We do not sell personal data.

Some information you add to a public listing, such as listing text, photos, approximate location, and contact details, may be visible to other users and visitors.

We may share data with service providers that help us operate the application, including hosting, storage, analytics, push notifications, security, and technical infrastructure providers. These providers may process data only for the purposes of providing services to Lost Pet.

We may also disclose data if required by law, court order, or a valid request from a public authority.

5. Data retention and deletion

We keep personal data only for as long as necessary to provide the service, maintain security, comply with legal obligations, resolve disputes, and enforce our terms.

You may request deletion of your data without deleting your account by using our data deletion request page: /data-deletion/.

You may also request deletion by contacting us at help@lost-pet.net.

After a deletion request is received, we will take reasonable steps to delete or anonymize the requested personal data, unless we are required to keep certain data for legal, security, fraud prevention, or legitimate operational reasons. Backup copies may remain for a limited period before being overwritten.

6. Security

We use reasonable technical and organizational measures to protect user data from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage over the internet is completely secure.

7. Children

Lost Pet is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe that a child has provided personal data to us, please contact us at help@lost-pet.net, and we will take reasonable steps to delete it.

8. User rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal data. To make a privacy request, contact us at help@lost-pet.net.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date at the top of this page. Continued use of Lost Pet after an update means that you accept the updated policy.

10. Contact

If you have questions or requests about this Privacy Policy or your data, contact us at help@lost-pet.net.